Q1: After I made the reservation, What Next?
After receiving your reservation request, we will immediately book all the necessary arrangements in accordance with your request. This will take about 1-2 business days, and we will send to you our confirmation message by e-mail with all the details of the hotel, tours, the booking status and also payment term. Upon tour confirmation, we will request a 40% deposit in order to guarantee your reservation. The 60% remaining balance can be settled against the travel documents before departure.
Q2: How do I participate in your tour from my country?
Our tour can be started once you arrive at the Phnom Penh or Siem Reap Airport in Cambodia. In other words, you can depart from any country and start your tour upon arrival. Due to limited international flights, most travelers first fly to Bangkok from their home country or can fly direct from some country, and then continue to Cambodia (either overnight in Bangkok or transit). Upon your arrival at the Airport, our guide will meet you there.
Q3: Can you arrange the air ticket from my hometown?
Yes, but not recommended. The reason is that the best airfares that you can get are through your local agent in your hometown only. For example, if your flight starts from the USA to Phnom Penh, you should purchase the air tickets from the country which is your starting point in order to obtain the best special fares. No agents in Cambodia, Thailand, Singapore, Vietnam, or in another country, can offer you a better deal, including ourselves.
Surprise by this remark? This is exactly true and often unexplained. It is an attempt of International Airline regulation to prevent air-ticketing monopoly in one single region or company so that worldwide local vendors can exist.
Useful tips! Some airlines might have special extension airfares from the USA or Europe. For example, if you are purchasing the ticket from the USA to Bangkok, and intend to continue to Cambodia, you might ask them if they have special extension airfare to Phnom Penh or Siem Reap.
Q4: How can I get Cambodia Visa?
It is very easy nowadays; you can obtain Cambodia visa upon your arrival at the airport in Phnom Penh and Siem Reap. The visa fee is just USD 20 per person to be paid directly to the immigration officer upon arrival. Prepare 2 photos and a Passport photocopy with you.
Q5: How many persons required for the tour to operate and what day?
Our tour starts from 1 person up and any day of the week depending upon your arrival. we are flexible.
Q6: How about payment term and methods?
Upon tour confirmation, we require a 40% deposit of the total amount which can be remitted by remitted by the western union through ours. Another alternative is by bank swift transfer to our account.
The remaining balance of 60% can be settled at any time against the travel documents, but prior to departure date.
You can also pay this 60% remaining balance in Cambodia, but only in USD Cash and on the 1st day of arrival only. We need to be notified in advance at the time of reservation.
Q7: Why is the deposit for tour packages required and Non-refundable?
Your deposit is essential so that we know you are serious in taking the tour. Before the tour operation, we have to secure your space with other related partners such as hotels, airlines, etc and need to guarantee that you will definitely show up. This will ensure that your tour will run smoothly. Thus, the deposit is non-refundable.
Q8: Will I receive the refund in case of cancellation?
This is a very important question as it involves MONEY. We have been trying to state all the terms here so that you can be sure of no surprise later. If you need more information just consult us.
A) Before the tour starts
bullet In case you have to cancel your tour after paying the full amount, we will refund to you the 60% of the total amount, provided you notify us before the tour date. bullet In case we have to cancel your tour or unable to operate it after receiving your payment, but before the tour starts, you will receive a full refund. This is a very very rare instance, resulted from unforeseen circumstances beyond our control such as natural catastrophe, political unrest, or sudden cancellation of the airline without notice.
In our travel industry, generally, a cancellation fee of 50 or up to 100% cancellation fee is applied if the cancellation was made less than a specified number of days. This is another good term we give to you.
B) After the tour starts
bullet In case you need to cancel the tour on your own due to illness, emergency need, or dissatisfaction*, the refund will be the amount less the number of days utilized plus 20% cancellation fees. (Just an example of calculation – you had paid USD 1,000 for 7 days tour, already utilize 2 days; cancellation fee is USD 1000/7 x 2 days + USD 200 = USD 486. REFUND is USD 514)
bullet In case we have to stop the tour due to unforeseen circumstances beyond our control such as natural catastrophe, political unrest, or accidents, the refund less the number of days utilized only. (eg. As the above example – USD 1000/7 x 2 days = USD 286. REFUND is USD 714). Note: The above calculation does not cover International airfare.
* Dissatisfaction – We put this up fore-front does not imply that we provide low quality of service, but for the rare cases that our clients’ expectation is higher than what we can really provide. This is because each individual is different with varied interests, characters, and like & dislike. If you were not satisfied with your tour, please ask for the abrupt termination of the tour, and the cancellation fees will be calculated based on the number of days being utilized as with the above calculation. We will not charge the additional 20% cancellation fees. Please do not utilize all the tour and claim to dissatisfy later, as there will be no money left for the refund. We reserve the right to charge this additional 20% cancellation fee in case you terminate the tour because of illness or emergency need to leave, but claim “dissatisfaction”.
Q9: Will I be satisfied with your service?
This question is both easy and difficult. The easy part is that we can simply say like others do – “we are the best and you will enjoy the tour”. In reality, this answer is too simple. Being a professional in this field of tourism, we know that there are more factors that will make your trip successful.
Here is the basic guideline:- Select the hotel category that fits you, such as standard, first or superior class. The quality of the guide who takes care of you is one of the most important factors that will make you enjoyable. Our guides are knowledgeable, well-experienced, service-minded, and can speak English fluently. We can ensure you that we will do the best on our part!
However, the expectation of people might vary. We have opened a ground up that you can ask for termination of the tour in case of not being satisfied with all terms.